Privacy Policy

Last updated: July 2026

1. Introduction

The Natural Craftsman Ltd. respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us about a project, or use our services.

The Natural Craftsman is operated by:

Mathieu Calonne trading as The Natural Craftsman Ltd.
Email: hello@thenaturalcraftsman.com
Website: www.thenaturalcraftsman.com

2. Information we collect

We may collect the following information:

Information you provide to us

When you contact us, request a quotation, or discuss a potential project, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Property address or project location

  • Details about your building project

  • Any other information you choose to provide

Information collected automatically

When you visit our website, we may collect certain technical information, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • How you use our website

This information helps us understand how visitors use our website and improve our services.

3. How we use your information

We use your personal information to:

  • Respond to enquiries and requests for quotations

  • Discuss potential building projects

  • Arrange consultations or site visits

  • Provide information about our services

  • Communicate with you during a project

  • Maintain records required for business and legal purposes

  • Improve our website and customer experience

We will only use your information for purposes connected with our business and the services we provide.

4. Lawful basis for processing your information

Under UK data protection law, we process your information using the following lawful bases:

Legitimate interest

We may use your information to respond to enquiries, prepare quotations, manage projects and communicate with potential or existing clients.

Consent

Where required, we will ask for your permission before using your information for marketing communications or non-essential cookies.

Legal obligation

We may process information where we are required to do so by law, for example for accounting or tax purposes.

5. Cookies and website analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

We may use analytics services such as Google Analytics to collect anonymous information about website traffic, including:

  • Number of visitors

  • Pages viewed

  • General location information

  • How visitors found our website

This information helps us improve our website and understand which services are most useful to visitors.

Where required by law, we will request your consent before using non-essential cookies.

6. Sharing your information

We do not sell, rent or trade your personal information.

We may share your information only where necessary, including with:

  • Professional advisers such as accountants

  • Website hosting or technology providers

  • Service providers who help us operate our business

Any third parties we use are expected to handle your information securely and in accordance with data protection laws.

7. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

However, no method of transmitting information over the internet can be guaranteed to be completely secure.

8. How long we keep your information

We keep personal information only for as long as necessary for the purposes it was collected.

For example:

  • Enquiry information may be kept while discussing a potential project and for a reasonable period afterwards.

  • Client records may be kept for longer where required for accounting, legal or insurance purposes.

9. Your rights

Under UK data protection law, you have rights including:

  • The right to request access to your personal information

  • The right to request correction of inaccurate information

  • The right to request deletion of your information where appropriate

  • The right to object to certain processing

  • The right to withdraw consent where processing is based on consent

If you would like to exercise any of these rights, please contact us:

Email: hello@thenaturalcraftsman.com

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your data has not been handled correctly.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

Any updates will be published on this page with the revised date.

Contact

If you have any questions about this Privacy Policy or how we handle your information, please contact:

The Natural Craftsman
Mathieu Calonne
Email: hello@thenaturalcraftsman.com
Website: www.thenaturalcraftsman.com